The Guest app, previously known as Veri, will be retiring. What does that mean and how does it affect you? We are happy to help! (If any of your questions are not answered here, please feel free to send us an inquiry through the form here on the Help Center and we will get back to you as soon as possible.)
- Why is The Guest app retiring?
For those that have used the app, it has been a wonderful accessory to your events. However, due to various reasons, low overall usage, and some new App Store limitations, we will not be able to update the app or offer you the best possible app experience moving forward.
- Is The Guest being replaced with something else?
Not at this time. However, we believe both Apple and Android phones offer good alternatives such as iCloud and Google Photos.
- What will happen to the events I already created?
Great news! If you already created any events that will occur before January 1, 2024, those events will not be affected. However, you will no longer be able to create new events as of October 12, 2022, and all events after December 31, 2023 will not be available.
- How long will I be able to use this app to create a new event?
Starting October 12, 2022, you will not be able to create new events.
- What will happen to my event gallery? Will I be able to download my photos?
You will have access to your event galleries to view and download through June of 2024. We recommend that you download your event gallery for safekeeping as soon as your event is over, as your gallery is only available for up to 12 months after the event date.
- Will we still be able to upload photos to my event gallery?
Yes, if you already have an existing event, you can continue to use the app and upload photos until December 31, 2023.
- Will my photos be lost?
We will continue to store your photos until June of 2024. You will be able to download and backup your photos until then.
- Will past event holders be receiving notice they need to download their event photos?
All users will be notified of The Guest app’s retirement and deadlines to download their photos.
- How can I download my event gallery for safekeeping?
In app: Open The Guest app > choose an event > choose “More” from the menu at the bottom of the screen > select “Download all photos & videos.”
Desktop: First, grab the event gallery link from within the app. Choose the event, tap the toggle icon in the top right side of the screen and you’ll see the event gallery link under Event Tools. Then, open this link in your browser. You’ll see a blue button in the top right corner of the screen that says “Download all.”