| ❓ How does booking a photographer work? |
- After you’ve explored your photographer’s Storefront (theknot.com/marketplace) on the right hand side of the Storefront, you’ll be able to see if your wedding date is available for your photographer.
- If available, select your date and the pricing package that aligns with your budget.
- Once you’ve entered your wedding date AND pricing package selection, click “Start Booking”.
- You’ll then be prompted to confirm your wedding date and pricing package on the booking summary page. You also have the opportunity to share a few words about you and your partner with the photographer directly.
- Once you’ve confirmed the important details, click “Request to book”
- On the next page, you’ll enter your payment details and submit a $100 deposit to request booking with the photographer. Once your payment and billing information is finalized, click “Confirm and pay.”
- You’ll be redirected to a confirmation page and also receive an email confirming your booking request.
- Once submitted, the photographer will confirm or decline the booking request within 7 days. If confirmed, we will transfer your $100 deposit to the photographer. If declined, your $100 deposit will be refunded back to you.
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| ❓ Is the booking feature available to all vendors on The Knot? |
No, this is a new feature being piloted with a select group of photographers. Only participating photographers will have a “Start Booking” button visible on their Storefront. |
| ❓ Can I cancel my request after submitting a deposit? |
If the photographer has not yet confirmed the booking, you can cancel the request and the deposit will be refunded to you. However, once the photographer confirms, all cancellations will be subject to the photographer’s standard policies. |
| ❓ How come I can’t book any other vendors except photographers? |
We’re currently testing this new booking feature with a select group of photographers. We hope to expand this booking capability in the future across more categories of vendors. |
| ❓ How will I know if my booking request is confirmed? |
Your photographer should reach out promptly upon receiving your booking request to discuss remaining details. Once aligned, the photographer will contact us to provide confirmation of booking. |
| ❓ Can I provide feedback on my experience? |
Absolutely! We’d love to hear from you on how to improve the couple experience. Please email bookingpilot@theknotww.com with your comments. |
| Payment & Payouts |
| ❓ How much is the deposit? |
The deposit to request booking with a photographer is $100. |
| ❓ What happens if my photographer declines my booking request? |
Your $100 deposit will be refunded, and you can explore other photographers. |
| ❓ Does the deposit count toward my final payment? |
Yes! Your $100 deposit will be deducted from your final payment with the photographer. |
| Booking Management |
| ❓ Can I select any date for the photographer? |
You can only select dates the photographer has marked as available on their calendar. |
| ❓ What if I need to change my booking after it's confirmed? |
Any changes, such as rescheduling or adjusting the package, will need to be worked out directly with your photographer, following their policies. |
| ❓ Can I submit booking requests to multiple photographers at the same time? |
To avoid any confusion, we recommend that you submit booking requests to one photographer at a time. If the photographer declines the request, you may then submit a booking request with another photographer! |
| Contact Customer Support |
| Email |
bookingpilot@theknotww.com |