404 or XML Error

Getting a 404 or XML error when attempting to access your account or theknot.com? Your page may display a simple 404 error or may look like the screenshot below:


image__2_.pngIf you are seeing these error messages, we recommend clearing your cache and cookies for your browser with the steps at one of the links below:


How to Clear Cache and Cookies on Google Chrome

Manage Cookies and Website Data in Safari on Mac

Clear Cookies and Cache in Mozilla Firefox


If you are still having trouble, please reach out to our Support Team at help@theknot.com and we will be happy to help!