Are you seeing an error in your account? The first step you'll want to try in troubleshooting, is clearing your cookies/cache. 

Below are instructions on how to clear your cache and cookies.

Please log out of your The Knot account before completing the below:

In Chrome

On your computer, open Chrome.
At the top right, click More. (The 3 vertical dots)
Click Settings.
Scroll down to Privacy and Security.
Click on Clear Browsing Data.
In the pop-up window under Basic, click the boxes for Cookies and other site data and Cached images and files.
Click Clear data.

In Firefox
Click the menu button. and select Options. (The 3 vertical lines in the upper right corner)Preferences.
Select the Privacy & Security panel and go to the Cookies and Site Data section.
Click the Clear Data button. The Clear Data dialog will appear.
Click Clear.

In Safari

1. On your Mac click on Safari > Preferences> Advanced

2. Click on the box Show Develop menu in the menu bar

3. Click on Develop > Clear caches

 

If you are still seeing issues, please email us at help@theknot.com, we'd love tolook further into your account for you!

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