There may be a few reasons!
- What format are your photos in? We accept most formats except for .hdic, usually, iPhone live photos.
- Are your photos too big? Photos should be 1MB or less. We recommend a maximum upload size of 5 MB. If you need help checking your size, send over your image in reply to this email, and we can check for you.
- Are your photos too small? Your pictures must be at least 500x500 and 72ppi to upload to our site. Otherwise, they'll be too blurry.
- How is your internet connection? If you see the loading circle load and load, you may need to connect to a stronger wifi. Uploading photos takes a fair amount of work on your device.
updated 3/13/2025