There are a few reasons you may be seeing this, let's take a look:
- The identification of the account holder was not verified by the bank and the bank requested the account not be approved. (feel free to contact your bank for more details)
- The bank account is not eligible for this type of automatic deposit transaction platform.
- Repeated requests to verify identity did not find a true match with the bank account holders ID on file.
Although this cannot be reversed, we do encourage you to continue adding physical gifts to your online registry for your guests to purchase for you.