Once your claim is received and confirmed, our support team gets to work. Within 3 business days, they'll reach out to available vendors, confirm their availability and pricing, and come back to you with a few replacement vendor options.
From there, it's your choice. Review the options, pick the one that feels right, finalize contract details directly with the new vendor, and let us know. If there's a price difference between your original vendor and the one you chose, that's where the rebooking credit comes in.
If our team isn't able to find available replacements in your area, we'll tell you directly — no waiting around wondering.
updated 4/3/2026